Privacy Policy
This policy explains what Lumelo LLC collects when you use lumelo.ai, join our launch list, ask for a beta invite or sign up for text updates, and what we do with it.
1. Who we are and what this covers
Lumelo LLC (“Lumelo”, “we”, “us”) runs lumelo.ai. This policy covers this website, the launch list, beta requests, and the email and text updates we send as a result. The Lumelo product itself will have its own agreement and privacy notice when it opens.
2. Information we collect
What you give us
- Your email address and your name (your first name on the launch list).
- Your mobile phone number, only if you enter one.
- What best describes you (for example agency or business owner), which CRM you use, and how many client businesses you expect to run.
- Anything you write in a note box.
- Your consent choices, including the exact wording you saw, the page you were on, and the date and time.
What we collect automatically
- Standard server information such as your IP address, browser and device type, the pages you request, and timestamps. Our hosting provider records this in its logs.
- This site loads fonts from Google Fonts, so your browser sends your IP address and browser details to Google when a page loads.
- We do not currently use analytics, advertising or tracking cookies on this website. If that changes, we will update this policy first.
Please do not send us sensitive information
Do not put health information, financial account numbers, government ID numbers or passwords into any form on this site.
3. How we use it
- To send you the launch email and product updates you asked for.
- To send text messages, only if you ticked the text consent box.
- To review beta requests and contact you about them.
- To reply to you, run and secure the website, and prevent abuse.
- To keep records of your consent and opt-outs, and to meet legal obligations.
We do not sell your personal information, and we do not share it for advertising across other companies’ sites or apps.
4. Text messaging
We send texts only to people who opted in on our forms. Your phone number and your opt-in are used only to send the messages you agreed to. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share it with service providers that help us deliver messages and support you, and they may only use it for that purpose. Text messaging opt-in data and consent are not shared with any other third parties. See the text messaging terms in our Terms of Use for how to stop messages.
5. Who we share information with
- Service providers that host our website, process our forms, and deliver our emails and text messages. They act on our instructions.
- Professional advisers such as lawyers and accountants.
- Authorities when the law requires it or to protect rights and safety.
- A buyer or successor if Lumelo LLC is part of a merger, sale or reorganisation.
6. How long we keep it
We keep launch list and beta request details until you unsubscribe or ask us to delete them, or for as long as we need them to run the launch and beta. We keep records of consent and opt-outs for 5 years so we can show that we honored your choices. We may keep limited information longer when the law requires it.
7. Your choices
- Email: use the unsubscribe link in any email from us.
- Text: reply STOP to any message. Reply HELP for help.
- Access, correction or deletion: email us at the address below and tell us what you would like.
8. Your rights
Depending on where you live, you may have the right to know what we hold about you, correct it, delete it, receive a copy, object to or restrict certain uses, and withdraw consent at any time. This can include rights under US state privacy laws such as California’s, Canada’s privacy and anti-spam laws, and the UK and EU GDPR. We will not treat you unfairly for using these rights. We will respond within the time the law requires. If you are unhappy with our answer, you may complain to your local privacy regulator.
9. Where information is processed
Lumelo is based in the United States and our providers may process information in the United States and other countries. If you are outside the United States, your information will be transferred there.
10. Security
We use reasonable technical and organisational measures to protect the information we hold. No system is perfectly secure, so we cannot guarantee absolute security.
11. Children
This site is for businesses and is not directed to anyone under 18. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
12. Changes to this policy
We may update this policy. We will change the effective date above and, if the change is significant, tell people on our launch list by email.
13. Contact us
Lumelo LLC
8230 Yellow Lily Ave, #1304
Tampa, FL 33619
Email: support@lumelo.ai